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Goldiewing
Beginner
3,568 Views
Message 1 of 7

Cannot join BT Fon

Hi

 

I am trying to join BT Fon and I am getting the error message "Customer product is not on allowed product list."

 

I have been a Broadband customer for quite a while and have a new BT hub as my first one was replaced as it was faulty.

 

If I go to my hub page, it says that BT Fon is not activated, and leads me to the BT Fon webpage to sign up.

 

How do I get this product onto my allowed list?

 

Thanks

 

Goldiewing

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6 REPLIES 6
Moderator
Moderator
3,520 Views
Message 2 of 7

Re: Cannot join BT Fon

Hi Goldiewing

 

Welcome to the forum.

 

The link below should enable you to opt in to BT Fon by entering your Primary email address and password.

 

https://www.bt.com/wifi/secure/optin.do

 

If this does not work drop me an email to the email address registered against my profile and please remember to include a link to this thread.

 

Cheers

 

Stuart

Community ModeratorStuartH
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2,929 Views
Message 3 of 7

Re: Cannot join BT Fon

I have the same problem and it is rather annoying, like must things BT.

 

I have an email account with BTYahoo, my password works fine everytime I sign into email, so why is it not recognised? Please don't say use the link above as it don't change a darn thing.

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2,922 Views
Message 4 of 7

Re: Cannot join BT Fon

welcome to the forum the blackmafia

 

I'm assuming that you are the primary a/c holder with your BT a/c, using your email and password.

 

Try re-setting your hub.

 

Try a password re-change, and then change it back.

 

There is a lot of traffic on here about this issue, which is suggesting that the effortless sympathy of joining Fon and signig in aint what it should be.  I sympathise.

AQ.
"Welcome to Royston Vasey - You'll never leave."

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DutchChris
Newbie
2,485 Views
Message 5 of 7

Re: Cannot join BT Fon

I have exactly the same problem that you report, with the same error message

 

Can you tell me what the fix is?

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skoya
Beginner
2,414 Views
Message 6 of 7

Re: Cannot join BT Fon

Hi, I also have the same problem. please can you assist?

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brauzzi
Newbie
1,977 Views
Message 7 of 7

Re: Cannot join BT Fon

I have the same problem, who should I contact to fix it ?

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