Cannot log in to BT Email

[0scarmcg]

[prm1]

All seems ok here now ... Could those that fixed it possibly give us an explanation on here of what went wrong (and why) so that if it happens again we, and others, don't have to waste so much time on to BT being told we should clear down cache and cookies, change browser etc, etc

Or the mods can message me directly

Many thanks for your help - much appreciated

[Joliz]

Hello, our BT sign in now working ok, am able to keep logged in without reverting to the sign in loop.

Many thanks to Neil & the teams....good to know you read and help us here.  

[DanielS · Accepted solution]

Hi All,

We are very sorry for the issues you faced, we identified an issue with our webmail servers and have fixed it today. This incident was isolated to certain Customers who used the 'Keep me Signed' in feature on BT Mail. We are putting in measures to prevent this from happening again.

I'd like to take a moment to thank you all for getting in touch with us and letting us know through the Community.

Thank you

DanielS

[Andy_N]

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@DanielSwrote:

Hi All,

We are very sorry for the issues you faced, we identified an issue with our webmail servers and have fixed it today. This incident was isolated to certain Customers who used the 'Keep me Signed' in feature on BT Mail. We are putting in measures to prevent this from happening again.

I'd like to take a moment to thank you all for getting in touch with us and letting us know through the Community.

Thank you

DanielS

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Good news.

But makes you wonder how many people used the phone help desk (and twitter) and chat line that were given a complete runaround.

[daljinhon]

Thank you B T my problem sorted quicker than I thought-well done! I personally was not given the 'runaround' I found the chat line and the phone call very helpful thank you once again

[Mozziecat]

Mine is fixed now, thanks.

[Mozziecat]

It is fixed now, thanks. Works with the box ticked.