Cannot log into BT Account or Email from laptop

[Tabitha123]

I have an ongoing issue with BT chucking me out of my account. I can log on through my phone, but not through the two laptops I use (work and personal). I use Chrome, Explore and Edge as my web browsers and none are letting me do this.

I contacted BT last week and they reset the password which unlocked my phone access, but there are still issues with the laptops. Any suggestions? I can't manage my account or emails like this! Especially during lockdown when we are all running our lives onlines.

Thanks

[gg30340]

There are a few posts regarding this problem and the BT Email Team are apparently investigating the cause but as yet they have not posted any update regarding how the are getting on with the problem.

Mean while a few things to try:-

If you are  using a VPN try turning it off.

You should also try clearing your browsers history and cookies. 

When trying to log on, if it won't let you the first time try refreshing the log on page before trying again.

Try using the direct log on page rather than going through your MyBT if you are logging on that way.

BT Email 

[Tabitha123]

Thanks I have tried everything you suggested. But I am still having the issues on my work laptop. Am mainly having to check my email through my phone, which isn't acceptable in this day and age.

Very disappointed.

[gg30340]

Does your work laptop have a VPN. If so try turning it off.

[Tabitha123]

It is off. I have reset my password etc and there is still no access on my work laptop. I can access on my phone.

[gg30340]

Can you log on using your other laptop?

[Tabitha123]

Yes but after about 4 attempts. It isn't the settings on that otherwise I wouldn't be able to get through at all

[gg30340]

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@Tabitha123 wrote:

Yes but after about 4 attempts. It isn't the settings on that otherwise I wouldn't be able to get through at all

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Exactly so the problem must be some setting or program that is on your works laptop. You should contact your works IT department to see what may be causing the problem. 

[Tabitha123]

But it also shouldn't take me 4 or more attempts on my personal laptop, nor should I be only consistently able to access my email through my phone. I will also point out that I have been a BT customer for years. I have also happily accessed my account on both my home laptop, my work laptop and my phone with no issues for years and this is the first time there has been such appalling email access. 

So what have you changed which has led to this issue? That way I can pick it with my IT department. At the moment they are shooting the dark.

Or is it time to find another provider?

[gg30340]

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@Tabitha123 wrote:

But it also shouldn't take me 4 or more attempts on my personal laptop, nor should I be only consistently able to access my email through my phone. I will also point out that I have been a BT customer for years. I have also happily accessed my account on both my home laptop, my work laptop and my phone with no issues for years and this is the first time there has been such appalling email access. 

So what have you changed which has led to this issue? That way I can pick it with my IT department. At the moment they are shooting the dark.

Or is it time to find another provider?

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I would like to point out that I am just a BT customer like you on this BT Customer to Customer forum so it is not anything I have changed that has led to your issue.

What has been changed recently by BT and may be the case with your email account is that you are no longer on the Yahoo operated email system, your email account may have been migrated to the "new" BTMail system which is an entirely different email system from the Yahoo one.

It is entirely up to you if you want to find a new provider.