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purple1fred
Newbie
1,973 Views
Message 1 of 4

Cannot open email attachments

Hello I do not understand why but having upgraded my bt yahoo I cannot open any of the attachements, please cn you help. Please describe things for a non-computer person as I am not good on the machine. Thank you

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3 REPLIES 3
1,966 Views
Message 2 of 4

Re: Cannot open email attachments

Welcome to the forum.

 

Do you see a small paper clip type icon on the email; double click that and the attachment should open.

 

Many on here use bt yahoo in conjunction with a third party 'e-mail' client such as Outlook, Outlook express, Thunderbird, Windows mail.

 

Often such useage makes the operation of managing e-mails a little easier, and also ensures that the 'originals' are kept on the yahoo server [for pop3 emails].

 

Have a play around with one of them, and come back to us with the result.

 

 

AQ.
"Welcome to Royston Vasey - You'll never leave."

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mart67
Newbie
1,638 Views
Message 3 of 4

Re: Cannot open email attachments

Hi!

 

I have the same problem. I can see the paperclip and cannot double click on it to open the attachment. Anytime I click or double click the email opens and there are no attachments visible there either.

 

I tried forwarding the email, it forwards ok but doesn't send the attachments.

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Padleydi
Beginner
1,381 Views
Message 4 of 4

Re: Cannot open email attachments

I am suddently having problems with some attachments I have been sent a .pdf file several times, but it does not arrive in my e-mail, and there is no notification that there was a problem. Can anyone help me solve this - it has never happened before as far as I know.

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