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Distinguished Sage
596 Views
Message 11 of 23

Re: Cannot order BT infinity

the estimate shown on the wholesale checker is the one used for ordering they cannot up the estimate just so you can order infinity also remember regardless of provider they all use the same Openreach fibre infrastructure the only changes is a different router and name on the bill
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Distinguished Sage
583 Views
Message 12 of 23

Re: Cannot order BT infinity

If the packet loss is that bad then the £6 a month should be worth it.
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Newbie
575 Views
Message 13 of 23

Re: Cannot order BT infinity

orangeman has been on bt infinity in the past and changed providers and now he wants to go back but they are saying he cant get it. how can that be if hes had it before? how can a year with another provider change a line to not be good ebough for infinity anymore? he also had sky fibre at 20mbps b4 infinity last time. seems strange to me.

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Distinguished Sage
567 Views
Message 14 of 23

Re: Cannot order BT infinity

Read through the posts and it's made very clear why.
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Recognised Expert
557 Views
Message 15 of 23

Re: Cannot order BT infinity

Yep just a computer says no response. No actual reason he can't have it.
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Distinguished Sage
552 Views
Message 16 of 23

Re: Cannot order BT infinity

Commerical decision to not sell infinity on lines estimated sub 15meg, regardless of actual performance.
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Recognised Expert
530 Views
Message 17 of 23

Re: Cannot order BT infinity

No reason they cannot be billed the same though.
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Distinguished Sage
524 Views
Message 18 of 23

Re: Cannot order BT infinity

Other than the fact that the billing is tied to the 55/10 for Infinity and Faster total broadband tied to 40/2 in the ordering system.

The ordering system won't allow a bespoke Infinity billed 40/2 service or indeed an Infinity 55/10 order to be placed for a system check that returns a speed estimate lower than 15meg.

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Recognised Expert
498 Views
Message 19 of 23

Re: Cannot order BT infinity

Yes that's why I said its a case of 'computer says no'.
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Distinguished Sage
494 Views
Message 20 of 23

Re: Cannot order BT infinity

Such is life.
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