orangeman has been on bt infinity in the past and changed providers and now he wants to go back but they are saying he cant get it. how can that be if hes had it before? how can a year with another provider change a line to not be good ebough for infinity anymore? he also had sky fibre at 20mbps b4 infinity last time. seems strange to me.
Other than the fact that the billing is tied to the 55/10 for Infinity and Faster total broadband tied to 40/2 in the ordering system.
The ordering system won't allow a bespoke Infinity billed 40/2 service or indeed an Infinity 55/10 order to be placed for a system check that returns a speed estimate lower than 15meg.