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Message 1 of 17

Cannot play recordings ipc6041

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I have recorded several programmes from sky atlantic and now wish to watch them.  When i scroll through my recordings I can see them, but they will not play. I get a screen which says:  recording unavailable. check connection between box and router, then restart router. IPC 6041. Tried everything, but still the same.  Any ideas. thanks 

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Message 2 of 17

Re: Cannot play recordings ipc6041

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Hi @daverail

I believe that message may appear if there is a subscription issue.

Do you still have a current BT TV subscription that includes the NOW Entertainment membership ?

Are you able to view the Sky Atlantic live channel  on your BT TV box ?

 

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Message 3 of 17

Re: Cannot play recordings ipc6041

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thanks for the reply.   I have a current BT TV subscription and can watch live sky atlantic on my TV with no problems. 

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Message 4 of 17

Re: Cannot play recordings ipc6041

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Hi @daverail,

Thank you for posting. I'm sorry if you're having problems watching your recordings. If you try and record that channel now are you able to playback that recording okay?

If you haven't already tried please can you try restarting your BT TV Box? Once your BT TV box has finished restarting, try to play the recording you had problems with.

Thanks,

Paddy

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Message 5 of 17

Re: Cannot play recordings ipc6041

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Hi Paddy,

 

Just tried to instant record on sky atlantic for a few minutes.  Then tried to recall the programme.

It plays just fine.

 

Thanks, 

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Message 6 of 17

Re: Cannot play recordings ipc6041

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Hi Paddy, forgot to reply to you about the restart of the box.  I have just tried that and it’s same error IPC6041.

 

Thanks,

 

Dave, 

 

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Message 7 of 17

Re: Cannot play recordings ipc6041

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Hi @daverail  Are the recordings from Sky Atlantic HD or Sd channel ?

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Message 8 of 17

Re: Cannot play recordings ipc6041

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Also is the entertainment as part of the package or as an add on pass. I've had the same issue on sport channels recently yet entertainment has been fine. I bought a monthly sports pass as an add on & not part of the package so think that may be the cause

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Message 9 of 17

Re: Cannot play recordings ipc6041

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It’s channel 342

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Message 10 of 17

Re: Cannot play recordings ipc6041

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i have the normal package from the off, i have not purchased add on packages. 

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