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Claudiu
Aspiring Contributor
1,376 Views
Message 1 of 9

Cannot register for BT wifi

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Dear John,

 

Although I should be entitled to it, given that I have the full broadband package, I am told "Customer product is not on allowed product list" when I try to register for BT wifi, BT fon or BT openspace. 

 

Please help me again!

 

Kind regards,

 

Claudiu

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Cannot register for BT wifi

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check here to see if BTWIFI account active  https://www.bt.com/wifi/secure/status.do?s_cid=con_FURL_btfon/status



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Claudiu
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Message 3 of 9

Re: Cannot register for BT wifi

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Thx for the quick reply...it gives me the same message when I check status:Customer product is not on allowed product list...

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Guru
Guru
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Message 4 of 9

Re: Cannot register for BT wifi

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Hi Claudiu,

 

You have to use your primary @btinternet.com email address and password. This would have been given to you when you ordered your BT Total/Yahoo broadband.

 

Any sub accounts/email addresses that you have will not work.

 

Hope that helps.

 

Cheers


jac_95 | BT.com Help Site | BT Service Status
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Claudiu
Aspiring Contributor
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Message 5 of 9

Re: Cannot register for BT wifi

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Thx but I have used the right email and password...to no avail...

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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: Cannot register for BT wifi

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try live chat 


live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

 

others with same problem referred there and never reposted so assume managed to get sorted



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Claudiu
Aspiring Contributor
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Message 7 of 9

Re: Cannot register for BT wifi

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Thx, I'll try...

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Claudiu
Aspiring Contributor
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Message 8 of 9

Re: Cannot register for BT wifi

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I tried BT chat on line as well, who directed me to ring 08000223322 and a nice fellow there told me that my username for BT wifi is actually not the main BT Yahoo email username, but another one of mine, and it worked fine from there onwards. Many thanks to all who helped!

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Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: Cannot register for BT wifi

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I guess that you were using a sub account as your normal e-mail address instead of your primary one.

Its important to check that primary e-mail account for any mails, as BT use that to inform you of important stuff.

 

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