cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Beginner
284 Views
Message 1 of 2

Cannot reply to email and live chat wait in excess of 15 minutes

Since mid-last week I have not been able to reply to any messages in my BT email inbox. 

Today I tried to use Live Chat to help resolve the problem but it kept me hanging for over 15 minutes then quit on me!

Today I also tried to have a look in my Settings tab, but am getting an error message there.

 

Highly frustrated at the lack of customer service from BT. Can anyone else help?

Tags (1)
0 Ratings
1 REPLY 1
Moderator
Moderator
255 Views
Message 2 of 2

Re: Cannot reply to email and live chat wait in excess of 15 minutes

Hi Newshoes2015,

 

I'm sorry about the problems with your email, have you managed to get this sorted yet? If you need help can you post back letting us know if you are using webmail or an email client to send your emails and if you are getting any error messages?

 

Thanks

Neil

0 Ratings