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A moderator should be able to help you with this. They are a UK based BT team. If they can help they will contact you via this post.
Don't give up . Moderators usually have a queue of complaints to deal with . Give it another 2 days.
The forum moderators will get involved in this post as soon as they read your post they will post there reply and give you a contact link to them
Please do not send them a personal message, as your message will not be tracked properly.also the mod you personal message may not be on duty for some time and that will delay your help further.
Sorry you've been having so many problems placing an order.
Send us an email using the contact the mods link in my profile you will find it in the section 'About Me'.
I am afraid we gave up on this forum, joined BT, then found BT vision did not offer the channels the salesteam (on 2 occasions) said it would, the service is bad, the engineer failed to arrive, the engineer who did come tried to fix an issue but then we found it wasn't fixed... and we are sadly going to cancel btvision element.
I am a patient person (I think) and have never ever posted anything on an online forum before so this really is a first and one off. I am sorry because it is going to be (and sound like) a moan. However, that is, I am sorry to say, exactly the description.
Having just posted a reply to when I was about to phone BTvision to cancel the service that doesn't work properly; has never worked properly; with non-existent channels I then find after nearly an hour of talking to several different people that... I cannot cancel until someone has looked into the matter further. While I appreciate that you need to investigate things it is almost as if it is impossible to speak to BT on a one-person call; to one department. I will wait 5 days but for the record:
So, within the first 30 days of our contract with we find that the service is not as offered, the quality is not as expected and the professionalism of the organisation is below par
Here is hoping that it can be sorted out. Sorry to moan but I hope no-one else gets this sort of situation
I'm really sorry for all the problems. Use the link in StuartH's profile to get in touch and we'll sort things out from here.
All the best,