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Mishmish77
Beginner
815 Views
Message 1 of 4

Cannot turn off BT Web Protect

Hi guys,

having the same problem. can not turn off web protect on MyBt account and parental protect says being activated for several months.

jist spent over an hour on phone with BT technical support and ran few diagnostics, reset hub to factory settings and installed / unistalled Mcafee virus protection but without any succes.

is there something i can do to get those protections deactivated?

thanks.

0 Ratings
3 REPLIES 3
JohnC2
Moderator
Moderator
783 Views
Message 2 of 4

Re: Cannot turn off BT Web Protect

Hi @Mishmish77 Sorry you are having difficulty getting web protect switched off.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Mishmish77
Beginner
742 Views
Message 3 of 4

Re: Cannot turn off BT Web Protect

Hi,

thanks for fat reaction. i sent you requested details through "contact the mods" link on 5/7/17, unfortunately did not receive anything back yet.

did you look into my account to try figure out what is the problem?

 

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john46
Distinguished Sage
732 Views
Message 4 of 4

Re: Cannot turn off BT Web Protect

The mod team are busier than normal and it is taking up to 5 working days for them to reply personally to you
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