having the same problem. can not turn off web protect on MyBt account and parental protect says being activated for several months.
jist spent over an hour on phone with BT technical support and ran few diagnostics, reset hub to factory settings and installed / unistalled Mcafee virus protection but without any succes.
is there something i can do to get those protections deactivated?
Hi @Mishmish77 Sorry you are having difficulty getting web protect switched off.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
thanks for fat reaction. i sent you requested details through "contact the mods" link on 5/7/17, unfortunately did not receive anything back yet.
did you look into my account to try figure out what is the problem?