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Beginner
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Message 1 of 3

Cannot view internet channels on my you viewbox

Hi

 

I need a bit of help here

 

I got my you view box recently, its all set up however i cant view any of my internet channels.

 

THe box is connected to the internet via the power adaptors. I tried connecting the box direclty to the router, but im still getting an error message saying there is a problem viewing this channel, please check your broadband connection

 

I've restarted the router, the you view box, done software updates.... still no joy

 

 

Any advice? before i call BT

 

Thank you

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Moderator
Moderator
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Message 2 of 3

Re: Cannot view internet channels on my you viewbox

Hi @irynuca Welcome to the Forum and I've moved your post to create your own thread as the previous thread was solved along time ago.

 

You can find help with your BTTV problem here and there is a link for the chat team if you still can't get this issue resolved. Post back and let us know how you got on.

 

Cheers

John

 

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Beginner
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Message 3 of 3

Re: Cannot view internet channels on my you viewbox

Thanks John
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