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smurfggm
Contributor
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Message 1 of 5

Cant login to the BTFon iPhone application

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Howdy

 

I can login to the BTFon website OK, but when I try to login to the BTFon iPhone application with the exact same details, It doesnt work.

 

I also cant login to any BTFon or BTOpenzone hotspots using the same credentials.

 

I cant find anywhere on the BT Website to email for help.

 

Thanks

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H_Dawg
Aspiring Expert
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Message 2 of 5

Re: Cant login to the BTFon iPhone application

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Follow these steps and you shoudl be able to log in fine.

 

1. First of all, make sure you're connected to a normal wifi network or over 3G. DON'T do this while connected to FON or Openzone.

 

2. There's a problem with the registration part of the app. If your password has capital letters in, it won't accept it.

 

So you can log in on a PC, change your password to all lower case, register on the iPhone with those details, change your password back to upper/lower case on the website then go onto the iPhone app and change the details accordingly.

 

A bit of a mess about, but it works. I brought this to the attention of BT and apparently they'll be fixing it in the next patch.

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smurfggm
Contributor
1,763 Views
Message 3 of 5

Re: Cant login to the BTFon iPhone application

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ahh, that was it. I ihad to change my password to be all lowercase.

 

What a load of rubbish 😞

 

Cheers mate 🙂

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H_Dawg
Aspiring Expert
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Message 4 of 5

Re: Cant login to the BTFon iPhone application

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No probs!

 

I'm glad that BT are going to do something about it to fix it anyway. They were quite good in replying to me and thanking me for my feedback etc. One of the senior project guys personally replied to me and assured me they would get it fixed.

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simo1958
Aspiring Contributor
1,704 Views
Message 5 of 5

Re: Cant login to the BTFon iPhone application

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Hi, I am not sure if this is the correct place for this question, but I have just watched the video regarding the app for iphones. Is there an app available for the bada (samsung) phones? Many thanks

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