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Vyse147
Aspiring Contributor
694 Views
Message 1 of 4

Cant receive text, cant receive calls

Hi, I have been having issues with my phone lately.

 

When someone tries to call me, there phone rings for 1 second and it immedately says "The person you are trying to call is unavailable". When they send a text I dont get the text.

 

I've tried resetting the phone, turning it on and off, removing and re insetting sim card, search for network, register network. Nothing is working for me. I can call and text other people though.

 

Any help would be welcome.

 

Thanks

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3 REPLIES 3
Fusionmoth
Aspiring Expert
688 Views
Message 2 of 4

Re: Cant receive text, cant receive calls

Is this just one person or everyone? Have you recently brought your number over to BT or had a number change?
Eitherway I'd call BT and get them to check
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Vyse147
Aspiring Contributor
682 Views
Message 3 of 4

Re: Cant receive text, cant receive calls

No, Ive been with BT mobile for 1 year. My mum has tried calling me on her mobile and also using her landline. Both dont work. I can send and make calls fine, but cant receive anything. I've spoken to BT on chat, the advisor refershed the connection but it didnt help. They also checked some settings on my phone and they were OK to. So I dont know what the issue is.

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Fusionmoth
Aspiring Expert
662 Views
Message 4 of 4

Re: Cant receive text, cant receive calls

Weird. You'd be better off ringing BT to be honest, I always find the UK staff on the phone better than the offshore ones from chat
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