I recently purchased the above, but have found the episode sequencing to be incorrect. Episode 1 is actually Episode 2, Episode 2 is actually Episode 3 etc. - through to Episode 6 actually being Episode 1. Whilst one may view this as being merely inconvenient the fact that Episode 2 (actually 3) only runs for 10 minutes (30 minutes of it are missing) is not, it trashes the whole series.
Would someone be so kind as to check and correct the above issues, or point me in the direction of where I can get a refund.
Solved! Go to Solution.
Welcome to the forum @Vizslaraner . I have asked a moderator to assist here.
I presume you are viewing the series through the BT Player on Youview or is it on another device with the BT Purchases app ?
Thanks for highlighting this issue and welcome to the community.
How so very frustrating, I hope this didn't ruin the series for you ? Leave this with me I will raise this into our content team and have the order of episodes corrected. As soon as I get an update I will drop you an update here.
Many thanks for the prompt responses.
Just to confirm, I do indeed watch BT TV via a BT TV Youview box.
Unfortunately too many channels here in the UK don't show episodes in the same order as broadcast in the US. Sometimes they will have the episode title and description for an episode correct but still show a different (wrong) episode. This can be a bit of a 'mare for continuity watching shows out of sequence.
The last time I personally noticed this was with Ransom on Universal but it does happen far too often. That said, at least for broadcast stuff, it should be up to the channels themselves to get this right.
Is it any wonder people turn to 'other' sources (non-legit) to get their programmes in the order they were intended to be shown.
If it's a series rather than serial it's not, usually, too much of an issue. In this instance, however, what is more of a concern to me is the missing three quarters of one of the episodes.
It is an issue though if the recap at the start of the programme shows you something you haven't viewed yet because the episodes haven't been shown in the proper order.