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Mcal100
Aspiring Contributor
1,161 Views
Message 31 of 49

Re: Carstairs Extremely Low Congestion speeds

okay it looks sorted now πŸ˜€
As earlier stated the engineer came round 29th jan and found nothing wrong. I awaited BT getting back to me but nothing. So
I contacted them again Friday asking what their next course of action was going to be. They contacted me in the evening and the speeds were about 5mps so they made another engineer appointment. I think the penny then dropped as they called on monday to advise that they had detected a fault at the exchange and this would be sorted by Tuesday night and as a result had cancelled the engineers appointment.
Last night (Wednesday) checked again and still only 5.3mps so I made another call for tonight Thursday 12th feb.

We'll blow me down, tonight's speeds are back up at 59mbs and when BT came on the phone they were delighted that to report that it was fixed but are keeping the case open for 10 days to allow me to monitor a feed back if it falters.
No idea what the fault was but hope everyone else is now getting what we all paid for.
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StephenM71
Aspiring Contributor
1,150 Views
Message 32 of 49

Re: Carstairs Extremely Low Congestion speeds

Hi Mcal100

 

Not sorted here. The big difference between the multi threaded and the single threaded download are indicative of congestion.....

 

 

speed2.png

 

Packet loss and latency are also creeping up as usual. 

 

It's good news that someone has finally to got them to start looking at the exchange though!

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ray_dorset
Distinguished Guru
1,147 Views
Message 33 of 49

Re: Carstairs Extremely Low Congestion speeds

Surely 6* download increases congestion?

Looks like single-thread throttling to me
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StephenM71
Aspiring Contributor
1,142 Views
Message 34 of 49

Re: Carstairs Extremely Low Congestion speeds

Yes but I believe the throttling is an effect of the congestion rather than the cause. I also have increased latency and up to 10 percent packet loss at peak times which leads me to this conclusion.
Check out the section on threading at http://www.thinkbroadband.com/guide/broadband-speed.html

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ray_dorset
Distinguished Guru
1,140 Views
Message 35 of 49

Re: Carstairs Extremely Low Congestion speeds

Link doesn't work - oh, too many full stops.

 

Threading doesn't mention congestion.

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If you found this post helpful, please click on the star on the left
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StephenM71
Aspiring Contributor
1,127 Views
Message 36 of 49

Re: Carstairs Extremely Low Congestion speeds

It mentions capacity and if there is not enough capacity what do you get?

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ray_dorset
Distinguished Guru
1,124 Views
Message 37 of 49

Re: Carstairs Extremely Low Congestion speeds

I think Plusnet have their own problems
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StephenM71
Aspiring Contributor
1,119 Views
Message 38 of 49

Re: Carstairs Extremely Low Congestion speeds

Indeed they do but they are not significant enough to cause the packet loss and throughout degradation I am seeing at peak times. There is either a problem at the exchange or the backhaul capacity is not sufficient. I suspect the latter which is why I'm moving to an LLU supplier in a weeks time.
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ray_dorset
Distinguished Guru
1,117 Views
Message 39 of 49

Re: Carstairs Extremely Low Congestion speeds

Does you new ISP still use BT backhaul?
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StephenM71
Aspiring Contributor
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Message 40 of 49

Re: Carstairs Extremely Low Congestion speeds

Nope
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