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DKR1968
Beginner
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Message 1 of 8

Cash Back Cheque Claim Rejected

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I signed up to a BT Broadband Package offer via the moneysavingexpert.com website because it was advertised as having a £100 Reward Card plus £50 Cashback Cheque as part of the deal which made it the most attractive one available at the time.

 

When my service went live on the 3rd October 2017, I submitted my claims for both the Reward Card and the £50 cashback cheque. The Reward Card arrived several weeks ago, hovever, the cheques hasn't arrived. This seems to be a regular theme on the BT Community Forum so I chased this up today by contacting a customer service representative via the live chat facility on the BT website.

 

I have just got the following reply via email:

 

As per your mentioned request I have checked the order () and found that with reference  to order date 01/09/2017  there was no offer running on that day for Cashback cheque.

 

Hence we will not be able to honour the claim for the Cashback cheque.

 
Please refer to the ‘Terms and Conditions’ section at the bottom of the Cashback cheque offer page for confirmation of this -

https://www.broadbandbenefits.co.uk/cashback

 

 

Best wishes,

Debasmita
BT.com Vouchers Team

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Cash Back Cheque Claim Rejected

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Welcome to this user forum.

 

Did you claim fall in one of the qualifying periods?

 

 

  • Our current promotion for cashback cheques are shown below - this is for customers who order a new BT Broadband or BT Infinity package. Orders placed outside these dates and via any other site do not qualify for this offer.
    • £50 cheque with Cable.co.uk and their partners for new broadband orders between 17/11/2017 - 27/11/2017 - claims must be received by 27/02/2018
    • £50 cheque with Broadband Choices for new broadband orders between 20/10/2017 - 26/10/2017 - claims must be received by 26/01/2018
    • £50 cheque with Hot UK Deals for new broadband orders between 19/09/2017 - 28/09/2017 - claims must be received by 30/12/2017
    • £40 cheque with uSwitch and their partners for new broadband orders between 25/08/2017 - 31/08/2017 - claims must be received by 31/11/2017
  • Earlier promotions are shown below - CLAIMS FOR THESE HAVE NOW CLOSED unless otherwise stated.
    • £30 or £50 cheque with BroadbandChoices and their partners 26/02/2016 - 09/03/2016, 22/03/2016-05/04/2016, 10/06/2016 - 22/06/2016, 14/02/2017 - 23/02/2017, 11/04/2017 - 19/04/2017, 03/07/2017 – 10/07/2017 with new BT Broadband or BT Infinity package.
    • £40 cheque with MoneySuperMarket 29/04/2016 - 12/05/2016 with new BT Broadband or BT Infinity package.
    • £30 cheque with Cable.co.uk and their partners 10/03/2016-21/03/2016, 21/04/2016-28/04/2016, 13/05/2016-25/05/2016.
    • £50 cheque with Cable.co.uk and their partners 22/7/2016 - 1/8/2016, 19/10/2016 - 27/10/2016 (for fibre only), 15/03/2017 - 21/03/2017, 02/06/2017 – 08/06/2017.
    • £40 cheque with uSwitch 15/03/2017 - 27/03/2017.
  • Only orders made online via designated websites or by invitation directly from BT will be eligible to receive this offer.

 

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DKR1968
Beginner
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Message 3 of 8

Re: Cash Back Cheque Claim Rejected

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The cashback offer I signed up to must have been the £40 cashback cheque with uSwitch and their partners for new broadband orders. I placed my order on the 31/08/2017, not the 01/09/2017 as Debasmita from theBT.com Vouchers Team stated in the email. I have the confirmation email from BT to prove this. BT seem to deliberately make claiming cashback difficult to avoid paying it out to customers.

 

I'm already unhappy with the service provided by BT since I switched provider. My broadband connection did not actually go live until 03/10/2017 due to technical problems so I was without broadband for 2 weeks following the switch from Sky to BT. This caused a great deal of inconvenience and additional expense because I had to use my mobile phone as a wireless access point in order to get internet access at home.

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NeilO
Moderator
Moderator
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Message 4 of 8

Re: Cash Back Cheque Claim Rejected

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@DKR1968 I'm sorry your cash back cheque has not arrived. Did your order reference begin with either AJM or BTC?

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DKR1968
Beginner
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Message 5 of 8

Re: Cash Back Cheque Claim Rejected

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My order number began with AJM

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NeilO
Moderator
Moderator
947 Views
Message 6 of 8

Re: Cash Back Cheque Claim Rejected

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@DKR1968 good stuff that means it has tracked from the referral site.  If you send over your details we'll chase it up for you, you'll see the click here to contact the mods link if you click my username.

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JohnC2
Moderator
Moderator
899 Views
Message 7 of 8

Re: Cash Back Cheque Claim Rejected

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Hi @DKR1968 Thanks for sending over your details. I'm chasing this with the partner promotions team on your behalf. I should have an update next week and will update you then.

 

Cheers

John

 

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JohnC2
Moderator
Moderator
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Message 8 of 8

Re: Cash Back Cheque Claim Rejected

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Hi @DKR1968 I called earlier and left a brief message. I just wanted to confirm that this has now been arranged for you and it will be with you within the next 30 days.

 

Cheers

John

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