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prashb
Beginner
680 Views
Message 1 of 7

Cashback Cheque Not Received

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I joined BT as a new customer on 10-Nov-2017 via the Broadbandchoices link which included a BT Reward mastercard and cashback cheque. I made claims for both on 15-Nov-2017 once my broadband was activated In accordance with the terms of the offer. I have received my prepaid mastercard.

I applied for the cheque using >>this link<< but I did not receive the cheque neither received any acknowledgement in email for my claim for the cashback cheque is in process. My order reference number begins with AMJ. From the community forums I've read, this appears to be a common situation. Can anyone here help advise me how to know whether the claim is under process please?

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Cashback Cheque Not Received

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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StuartH
Moderator
Moderator
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Message 3 of 7

Re: Cashback Cheque Not Received

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Hi @prashb

 

I can get this chased up for you.

 

Can you drop me over an email with the details? You'll get the contact the moderators link in my profile.

 

Thanks

 

Stuart

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prashb
Beginner
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Message 4 of 7

Re: Cashback Cheque Not Received

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Hi Neil,

 

Thanks for calling. As suggested I will wait for 45days i.e, till end of this month for the cheque to arrive. I will post in this forum if I get the cheque anytime earlier.

 

Thanks

prashb

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NeilO
Moderator
Moderator
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Message 5 of 7

Re: Cashback Cheque Not Received

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@prashb Thanks for speaking with me today, the cashback cheque should be with you by the 30/12/17. If it arrives before then can you post back to let me know?

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prashb
Beginner
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Message 6 of 7

Re: Cashback Cheque Not Received

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Hi Neil,

 

I have received the BT Cashback Cheque today. Thanks for all your support.

 

Regards,

Prashant Banerjee

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NeilO
Moderator
Moderator
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Message 7 of 7

Re: Cashback Cheque Not Received

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@prashb That's great, I'm really sorry about the delay. 

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