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Message 1 of 12

Cashback Cheque Not Received

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Hi, I have not received my £50 cashback cheque, which I qualified for when I ordered BT Infinity. I have received the £95 Mastercard however.

I ordered my new service with BT on 14/2/18, and it went live on 1/3/18.

Please can you help?

Thanks

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Message 2 of 12

Re: Cashback Cheque Not Received

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Hi @Silverfox0501 Sorry you have not received your cashback cheque. 

Please can you confirm the 1st 3 letters of your order reference (Do not post full order number) and also which 3rd party website the cashback cheque offer you took up was on. Post back and let me know.

Cheers
John

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Message 3 of 12

Re: Cashback Cheque Not Received

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Morning , the first 3 letters are AJM , and it was via the MSE website.
Thanks
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Message 4 of 12

Re: Cashback Cheque Not Received

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Hi @Silverfox0501 Thanks for posting back that information for me.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Message 5 of 12

Re: Cashback Cheque Not Received

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Hi @Silverfox0501 Thanks for sending over your details. I have emailed the promotions team about the cashback cheque and will update you as soon as I hear back.

Cheers
John

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Message 6 of 12

Re: Cashback Cheque Not Received

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Hi John, just wondered if there had been any response yet from the promotions team ? It’s been 6 days now since I raised the query !
Thanks
Martin
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Message 7 of 12

Re: Cashback Cheque Not Received

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Hi @Silverfox0501,

@JohnC2 is on the late shift today and he'll get back to you later on today.

Thanks

PaddyB

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Message 8 of 12

Re: Cashback Cheque Not Received

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Hi @Silverfox0501 Sorry for the delay with your cashback cheque. I've received confirmation from the promotions team that the voucher has been manually ordered and with be within the next 30 days.

Cheers
John

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Message 9 of 12

Re: Cashback Cheque Not Received

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Thanks for your help on this John , I take it you meant it will be with me within the next 30 Days ! I would have hoped it would have been given priority as I have already waited 45 days !
Thanks again
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Message 10 of 12

Re: Cashback Cheque Not Received

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Hi @Silverfox0501 yes the next 30 days. Sorry it cannot be speeded up as they are sent by a 3rd party on our behalf. Please post back to confirm when you receive the cheque or if it has not arrived within the 30 days and I'll chase again if required.

Cheers
John

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