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Welcome to this user forum.
My cheque has not arrived - who do I contact?
Your original cashback claim is checked to make sure that you have ordered during a qualifying period, that you are a new broadband customer and that your broadband has installed. Once these have been checked we will organise for your cheque to be sent to your installation address. Please allow 45 days from installation for your cheque to arrive.
I ordered via a cashback site and am still waiting for my cashback. How do I organise this?
You should contact customer services at the cashback site through which you originally placed your order. This cashback cheque offer is different to a member exclusive offer via a cashback site.
What are the first three letters of your sales reference? (do not post the full number)
Is this the one you are asking about? I also have another which starts with VOL
No, thats fine.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.