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saf_saj
Aspiring Contributor

on ‎14-12-2017 1h16

1,517 Views
Message 1 of 34

Cashback cheque not received

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Signed upto bt on 21.10.17 via broadband choices. Installation was 6.11.17. Received prepaid MasterCard but have still not received £50 cheque. When should I expect this. Spoke to bt who said that I need to chase up with the site I went through, spoke to them they say I need to speak with bt. Can someone pls help me
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33 REPLIES 33
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎14-12-2017 6h53 - edited ‎14-12-2017 6h54

1,508 Views
Message 2 of 34

Re: Cashback cheque not received

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Welcome to this user forum.

See https://www.broadbandbenefits.co.uk/cashback/

 

My cheque has not arrived - who do I contact?
Your original cashback claim is checked to make sure that you have ordered during a qualifying period, that you are a new broadband customer and that your broadband has installed. Once these have been checked we will organise for your cheque to be sent to your installation address. Please allow 45 days from installation for your cheque to arrive.

 

I ordered via a cashback site and am still waiting for my cashback.  How do I organise this?
You should contact customer services at the cashback site through which you originally placed your order.  This cashback cheque offer is different to a member exclusive offer via a cashback site.

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saf_saj
Aspiring Contributor

on ‎14-12-2017 8h55

1,498 Views
Message 3 of 34

Re: Cashback cheque not received

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I have contacted briadbandchoices and they have said bt are paying this cashback and it was during a qualifying period. I don’t want to lose out on my £50 as that makes a huge difference to the package olive bought
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saf_saj
Aspiring Contributor

on ‎14-12-2017 8h57

1,497 Views
Message 4 of 34

Re: Cashback cheque not received

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I did claim the cashback through broadbandbenefits, all it said you will receive you your cheque in 45 days from installation. It has been 40 days already and nothing.
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saf_saj
Aspiring Contributor

on ‎14-12-2017 9h14

1,490 Views
Message 5 of 34

Re: Cashback cheque not received

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Looking back. It was https://www.moneysavingexpert.com/phones/cheap-broadband
This link I went though and think clicked on the bt offer which took me to the bt site
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎14-12-2017 9h21

1,488 Views
Message 6 of 34

Re: Cashback cheque not received

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What are the first three letters of your sales reference?  (do not post the full number)

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saf_saj
Aspiring Contributor

on ‎14-12-2017 10h59

1,478 Views
Message 7 of 34

Re: Cashback cheque not received

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AJM
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saf_saj
Aspiring Contributor

on ‎14-12-2017 11h00

1,477 Views
Message 8 of 34

Re: Cashback cheque not received

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Is this the one you are asking about? I also have another which starts with VOL
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎14-12-2017 11h01

1,474 Views
Message 9 of 34

Re: Cashback cheque not received

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@saf_saj wrote:
Is this the one you are asking about? I also have another which starts with VOL

No, thats fine.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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saf_saj
Aspiring Contributor

on ‎14-12-2017 11h02

1,466 Views
Message 10 of 34

Re: Cashback cheque not received

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That’s great thank you. So they will tell me what I can do?
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