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Message 1 of 4

Cashback rejected - TopCashBack

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Hi,

 

There appears to be a worrying number of posts on here about legitimate cashback claims being rejected and I'd like to know what people did to resolve it.

Topcashback have lodged a claim on my behalf but it's been rejected by BT apparently.

I've provided all order numbers and background (as some serious errors within BT caused a very poor new customer experience and multiple orders/complaints) but its still been rejected.

What do I do as this was one of the main factors for signing up for BT (having been a Virgin media customer for more than a decade...)

Is this all just a con or something? Do they offer big cashback and then just reject it all or something?

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Message 2 of 4

Re: Cashback rejected - TopCashBack

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Hi @StavrosT  welcome to the forum and thanks for posting about your cashback. I'm sorry that you are having difficulty getting your cashback processed. We will be happy to help you with your claim. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

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Message 3 of 4

Re: Cashback rejected - TopCashBack

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Update:

I was contacted and provided the relevant details. within a month it was sorted and I was advised the cashback would be paid, which it has been.

 

I'm obviously pleased it has been sorted, but it is a shame it took a post on this forum to resolve it, having been bounced around between various depts. previously.

 

 

 

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Message 4 of 4

Re: Cashback rejected - TopCashBack

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Hi @StavrosT,

Thanks for posting back and letting us know you received your cash back. I'm sorry again for any delays in getting this for you.

Regards

ArnieL

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