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sizzle96
Beginner
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Message 1 of 8

Casting Functionality Not Included in BT Sport Subscription - or access to online player

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I can't cast the Sport channels to my TV using the android app and chromecast, or watch BT sport via the BT Sport website. In both cases it says not included in my subscriptionan and it needs to be upgraded.

 

I used to have a BT mobile contract with sport lite standalone, and recently took out BT braodband incl BT TV and BT Sport Pack.

 

Sport channels do play viae app on my phone, and using the standalone BT TV box (but I want to use casting instead of the BT TV box). also would like to use the online player.

 

Can you pls look into it and ajust my account settings so I can access the casting functionality and view sport via the web site??

 

thanks!

Andrew 

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7 REPLIES 7
DavidM
Moderator
Moderator
1,063 Views
Message 2 of 8

Re: Casting Functionality Not Included in BT Sport Subscription - or access to online player

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Hi @sizzle96 and thanks for posting.

 

Sorry you're having problems casting. I'll be happy to take a look at that for you. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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sizzle96
Beginner
1,050 Views
Message 3 of 8

Re: Casting Functionality Not Included in BT Sport Subscription - or access to online player

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Hi David,
Just sent you my BT ID by private message - thanks for getting in touch,
Andrew
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NeilO
Moderator
Moderator
1,023 Views
Message 4 of 8

Re: Casting Functionality Not Included in BT Sport Subscription - or access to online player

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Hi @sizzle96 I called there but missed you. I'm really sorry about the problems with your BT Sport service, I've noticed a problem with the subscription and have raised this with our BT TV experts to fix.  I get back in touch with an update as soon as they get back to me.

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sizzle96
Beginner
1,019 Views
Message 5 of 8

Re: Casting Functionality Not Included in BT Sport Subscription - or access to online player

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Hi @NeilO, thanks - just heard your voicemail. Hoping they can sort soon!
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NeilO
Moderator
Moderator
993 Views
Message 6 of 8

Re: Casting Functionality Not Included in BT Sport Subscription - or access to online player

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@sizzle96 Thanks for speaking with me yesterday, have you had the chance to check if you can now cast and access the online player?

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NeilO
Moderator
Moderator
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Message 7 of 8

Re: Casting Functionality Not Included in BT Sport Subscription - or access to online player

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@sizzle96 I called there but missed you, can you post back and let me know if you're happy the issues with your BT sport service are resolved?

sizzle96
Beginner
946 Views
Message 8 of 8

Re: Casting Functionality Not Included in BT Sport Subscription - or access to online player

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Hi @NeilO, yes it works fine now. Thanks for sorting it out!
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