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Dodster999
Beginner
6,036 Views
Message 1 of 9

Casting Problem

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I am casting from the BT Sports app to my Sony Bravia KD-65X8570C and have had no issues until today. When I go into the app and cast to the TV, the BT Sport splash screen comes up with V2.1.0 in the bottom right hand corner and the audio starts but it remains on the splash screen and doesn't switch to the actual sport footage. Has anyone had the same problem? I've reset the tv but still no joy. Strangely, when I stop the cast, I get the picture momentarily before it shuts down. Thanks
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8 REPLIES 8
ColinB_Sport
Retired BT Expert
6,031 Views
Message 2 of 9

Re: Casting Problem

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Hi @Dodster999,

 

Welcome to the forum and sorry to hear you're having trouble casting to your TV. Just to confirm, you're using the built in Google Cast functionality in the TV instead of a separate Chromecast?

 

Do you see this problem on all content - i.e. both live and catch-up?

 

Kind Regards,

Colin

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Dodster999
Beginner
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Message 3 of 9

Re: Casting Problem

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Hi, yes it's the built in function and it's doing it in both live and catch up. Thanks
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ColinB_Sport
Retired BT Expert
6,018 Views
Message 4 of 9

Re: Casting Problem

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Hi @Dodster999,

 

Thanks for the quick reply. Can you send me a private message with your BT ID (the username you use to log in to the BT Sport app with) please? I'll take a look at this for you and reply as soon as I have an update.

 

Kind Regards,

Colin

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Dodster999
Beginner
6,014 Views
Message 5 of 9

Re: Casting Problem

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Done
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ColinB_Sport
Retired BT Expert
6,006 Views
Message 6 of 9

Re: Casting Problem

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Thanks @Dodster999 - I'll look into this for you and reply as soon as I've got an update.

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ColinB_Sport
Retired BT Expert
5,929 Views
Message 7 of 9

Re: Casting Problem

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Hi @Dodster999,

 

Could you open the Google Play Store on your TV, and select "Update All" please? You might need to log in with your Google Account if you haven't already.

 

Kind Regards,

Colin

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Dodster999
Beginner
5,883 Views
Message 8 of 9

Re: Casting Problem

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That worked thanks, casting perfectly now. Thanks
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DavidM
Moderator
Moderator
5,876 Views
Message 9 of 9

Re: Casting Problem

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Great results @Dodster999 and thanks @ColinB_Sport for all the help.

 

Cheers

 

David

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