Having lost all hope with BT call centres, I'm posting here in the hope that someone can help.
The story is:
- On Nov 25th I ordered 2 landlines and 1 x Broadband from BT, taking over from my previous provider. Because one number is a work line, I refused to commit to the contract until I had a guarantee that I would not lose my work phone number. This guarantee was provided, so I placed the order. I was given a switchover date of 9th Dec.
- On 2nd Dec, my broadband stopped working and my work phone line went dead but my other line still worked.
- On the same day I phoned BT (1 hour call) and was told there had been a mistake and my order for broadband and the 2nd line had been accidentally cancelled. The order was placed again and I was given a new connection date of 23rd Dec. However, I was assured that this would be expedited and I would have my workline reconnected on Mon 5th with broadband on Tue 6th.
- On Wed 7th nothing had changed, so I called back (40 min call). I was told there was no record of my previous conversation but that my phone and broadband would be reconnected on 12th & 13th Dec respectively. And that someone would call me on Mon 12th to check everything was OK. They didn't call.
- On Friday 16th, still nothing had happened so I called back (30 min call). I had an identical conversation, and was told I would be reconnected on 19th & 20th Dec and that someone would call me on 19th. They didn't.
- On 19th December I received a letter saying "We're sorry you're leaving BT" and asking me to pay a final bill.
I have now gone for 2 weeks without Broadband and my work phone line. No one from BT has done what they said they would do. I can't face spending another 30-40 minutes on the phone to another person to have the same conversation again with no outcome. Oh.... and I'm a vicar so this is my busiest fortnight of the whole year.
The call centre doesn't seem able to resolve my issues. Has anyone discovered any other way of getting themselves connected? I'm beginning to wonder whether anything will ever happen.
Any help gratefully received...
Dave
