Hi John,
Today there seems to be some sort of BB signal, but I can't connect to it. I've scoured the online forums and have reset my router to a BT username. I've rebooted and reset it to no avail. The error message is "Your DSL connection is down", so it doesn't sound like a router config issue.
I've spent half my morning on the phone to the call centres - 4 different people, each of whom needed to be told from scratch what was going on and all of whom told me it wasn't their department that was at fault and I needed to be transferred to another department. After 4 of these circular conversations I gave up and am now resigned to 5 more days without broadband.
They all told me: "don't worry, your BT router will arrive on 4th January". The only problem is by then I will have gone FIVE WEEKS without broadband. That's 10% of a year! My kids couldn't do their online homework for the last fortnight of the Autumn term, and now they will be in the same position when they go back for the spring term. Is there someone at BT who would like to explain to them how it can take so long to connect a wire to their house?!!
Finally, I've been sent a bill for a £50 connection fee (not mentioned when I ordered using the special Black Friday deal), plus I've gone way over my phone data in the past 2 months, plus I've had to go and sit in various cafes / offices etc for over a month now every time I've needed to work online. When this is over I will want to talk to someone about compensation please...
None of this is any reflection in you personally - indeed of all the (15?) BT employees I've spoken to in the last 5 weeks, you are the only one who has done anything at all to improve the situation. I genuinely hope you've had a good and well-deserved rest and look forward to you sorting out this mess when you return. Please can it be at the very top of your list?
Happy New Year,
Dave
