I will be interested to hear how you get on as my story has a number of similarities - and the same date! Although I do have BB but don't talk to me about the phone!!! Calls and promises, endless..... not going to hijack your thread - will start another - but fed up of recounting same story.
Hi @DavidBull Sorry I couldn't get to speak with you today. I just wanted to confirm that the broadband should be activated by the end of tomorrow. Hopefully you have a router available as the Hub wont be delivered until next week.
I am chasing getting your number back and will let you know as soon as I have any more information on this.
If it says that the DSL connection is down, then that is a physical connection issue and nothing to do with the login details.
I assume its an ADSL connection you have ordered, so which router have you tried?