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DavidBull
Contributor
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Message 21 of 55

Re: Catastrophic Customer Service - can anyone help me?

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Yes it's an ADSL connection. The router is a technicolor 582 from my previous provider
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john46
Distinguished Sage
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Message 22 of 55

Re: Catastrophic Customer Service - can anyone help me?

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Does the page show text like this ?

 

You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.
Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'
Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.
Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
Or
You have attempted to access an invalid Service Provider domain

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Keith_Beddoe
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Message 23 of 55

Re: Catastrophic Customer Service - can anyone help me?

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@DavidBull wrote:
Yes it's an ADSL connection. The router is a technicolor 582 from my previous provider

That should work on ADSL unless its faulty. When yo said that you thought there was some form of broadband signal on the line, how did you determine that, are you sure that it wasn`t just line noise?

 

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DavidBull
Contributor
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Message 24 of 55

Re: Catastrophic Customer Service - can anyone help me?

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No, none of those messages are the one I received. The router has a broadband LED that flashes while it's trying to connect and then goes solid once connected. The light started flashing yesterday afternoon but has never stopped flashing. I tested it by connecting to my other (voice only) line, and it didn't flash at all on that line - hence my conclusion that there is some sort of signal coming down the line...
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Keith_Beddoe
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Message 25 of 55

Re: Catastrophic Customer Service - can anyone help me?

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That could just be noise on the line, either due to an unbalanced line, or crosstalk from another circuit. Can you hear anything on a phone if you plug one in?

 

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DavidBull
Contributor
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Message 26 of 55

Re: Catastrophic Customer Service - can anyone help me?

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The phone just sounds normal - I can't hear anything unusual on it..
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Keith_Beddoe
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Message 27 of 55

Re: Catastrophic Customer Service - can anyone help me?

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It probably just the router picking up signals on the line which are outside of the audible range, and trying to establish a handshake.

The ADSL2 frequency spectrum runs from 25KHz to about 2.2MHz, so there is likely to be some noise there.

 

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DavidBull
Contributor
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Message 28 of 55

Re: Catastrophic Customer Service - can anyone help me?

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Hi JohnC2,

Happy New Year! Just thought I'd let you know we still have no router and no broadband signal. Please can you give me an update tomorrow?

Thanks,

Dave
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RobbieMac
Moderator
Moderator
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Message 29 of 55

Re: Catastrophic Customer Service - can anyone help me?

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Hi @DavidBull

 

Thanks for posting back.

 

I'll let @JohnC2 know you've been back in touch and he'll give you a shout tomorrow.

 

Cheers,

 

Robbie

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DavidBull
Contributor
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Message 30 of 55

Re: Catastrophic Customer Service - can anyone help me?

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Thank you RobbieMac
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