I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the community and thanks for your posts!
Sorry for the confusion with what's included in your package. We can check this out for you from here but it will take us a few days to get round to picking up your case from when you send over your details.
Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
Thank you for sending in your details. I gave your home number a quick call, I'm sorry that I didn't get speaking to you. I've checked the details of your service. I can see that the Kids Package is active and you should be able to access the inclusive On demand content for those Kids Channels.
If you take a look at BT TV Player, you'll be able to see what content is included in your Package. There is also Pay Per View content available as well.
I'm sorry, I didn't get speaking to you today, if you are still having problems accessing the Kid On demand content, please get back to me.