Cease on the phone line

[Keith_Beddoe]

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@parkersimon84 wrote:

Yes, I think I've realised this now.  Thank you for helping out!

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I did get some advice from one of the moderators. Lets hope you now get it sorted.

[Saruman]

If it’s a records issue with the ceased line not showing as 100% ceased, and the line is still physically stopped/unused, the good news is that when an engineer goes out they’ll likely physically re-use that line so it shouldn’t take as long as a new line installation would if there are no other spare pairs.