Ceased to work since update

[MolNewing]

When my YouView stoped working after the update I have tried many times to reset box redownload etc.

It comes up on all attempts  update failed.   

It will not connect to my TV via HDMI also connected and have to watch tv purely by using arial only.

have box oblong flat with control button centre and 4 pins top right with BT Logo below

what can I do to get it back?????

Michael

[RobbieMac]

Hi @MolNewing

Welcome to the community and thanks for your post!

Sorry for the problems you've had recently with your BT TV box.  Have you managed to get this sorted out since posting?

If you're still having problems post back and we'll give you a hand from here.

Cheers,

Robbie

[MolNewing]

No change. Fails every time

[RobbieMac]

Hi @MolNewing

Thanks for posting back and I'm sorry you're still having this problem.

We are going to need your details in order to help you with this.  Send them over and we will get back in touch as soon as you reach the top of our email queue.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

[MolNewing]

Please can you tell me what inforamtion you require to solve this problem??

Michael

[DanielS]

Hi @MolNewing,

Thanks for taking the time to get in touch with us.

In order to get the help that you need, you need to contact one of our specialist teams. I will reply back to your email address with their contact number for you. You can reply to my email or to me here.

Thanks

DanielS