Change from ADSL to ADSL 2+

[alandrumo]

Hello. It's my first time posting here. hopefully someone can help me with my problem.

I was with Plusnet last year connected happily with ADSL 2+. I switched to BT and I have been put back on ADSL. I have phoned them for over 2 hours and nobody has any idea of what my problem is.  Its so frustrating!

Some details that may help:

When I force a connection using ADSL 2+ it will never connect. Having the router in either auto or 2+ mode would connect before i changed to BT.

Does anyone know what I can do to get my ADSL 2+ back again?

Router connection stats:

Status: Showtime
Last Retrain Reason:    0
Last initialization procedure status:   0
Max:    Upstream rate = 1208 Kbps, Downstream rate = 9816 Kbps
Channel:        INTR, Upstream rate = 448 Kbps, Downstream rate = 8128 Kbps

Link Power State:       L0
Mode:                   G.DMT
TPS-TC:                 ATM Mode
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        7.1             24.0
Attn(dB):        32.0            20.0
Pwr(dBm):        19.9            12.3
                        G.dmt framing
K:              255(0)          15
R:              20              12
S:              1.0000          4.0000
😧              32              4

                        Counters
                        Bearer 0
SF:             29499           29478
SFErr:          0               0
RS:             2005914         501126
RSCorr:         79              0
RSUnCorr:       0               0

                        Bearer 0
HEC:            0               0
OCD:            0               0
LCD:            0               0
Total Cells:    9613558         0
Data Cells:     152362          0
Drop Cells:     0
Bit Errors:     0               0

ES:             0               0
SES:            0               0
UAS:            13              13
AS:             501

                        Bearer 0
INP:            1.00            1.00
INPRein:        0.00            0.00
delay:          8               4
PER:            0.00            0.00
OR:             32.00           32.00
AgR:            8128.24 478.13

Bitswap:        23/23           0/0

Total time = 8 min 34 sec
FEC:            79              0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            13              13
LOS:            0               0
LOF:            0               0
LOM:            0               0
Latest 15 minutes time = 8 min 34 sec
FEC:            79              0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            13              13
LOS:            0               0
LOF:            0               0
LOM:            0               0
Previous 15 minutes time = 0 sec
FEC:            0               0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Latest 1 day time = 8 min 34 sec
FEC:            79              0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            13              13
LOS:            0               0
LOF:            0               0
LOM:            0               0
Previous 1 day time = 0 sec
FEC:            0               0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Since Link time = 8 min 21 sec
FEC:            79              0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
#
#

[imjolly]

Can you enter your phone number and post results remember delete number. https://www.btwholesale.com/includes/adsl/main.html

[alandrumo]

Thank you for the fast reply!

Here is the result.

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperObserved SpeedsVDSLADSLOther Offerings     Availability Date   Premise environmentStatus

WBC ADSL 2+	Up to 2.5	--	1 to 4	Available	--	--
ADSL Max	Up to 2	--	1 to 3.5	Available	--	--
Fixed Rate	1	--	--	Available	--	--
Max Observed Downstream Speed (Mbps)	--	7.58
Max Upstream Observed Speed (Mbps)	--	0.45
Observed Date	--	2018-12-11
ADSL Multicast	--	--	--	Available	--	--
Bridge Tap	U
VRI	N
NTEFaceplate	N
Last Test Date	28-01-2019

[imjolly]

I think you were put on adslmax by wholesale as your estimated speed is well below the adslmax but your actual connection speed is great and way above that expected and you would benefit slightly from adsl2 speed
I have asked mod to see if that can help you and they will post here

[alandrumo]

Thats great. Thank you! 🙂

[JohnC2]

Hi @alandrumo welcome to the forum and thanks for posting.

I've sent you a Private message explaining how you can contact the forum moderation team.
Check here https://community.bt.com/t5/notes/privatenotespage

Cheers
John

[NeilO · Accepted solution]

@alandrumo thanks for sending over your details, I called there but missed you.  I wanted to let you know that I've managed to place a request with our suppliers BT Wholesale to get you put on an ADSL2+ profile. This will complete overnight tomorrow so you should notice an improvement in your upload speed by Tuesday.

[alandrumo]

Thats amazing! Thank you so much!

After being on the phone to about 7 people for almost 2 hours I wish I just posted here first.

Sorry I missed your call. It means a lot to me that you tried to call after I was let down on the phone.

Faith in BT restored

Regards, Alan

[StuartH]

Hi @alandrumo

Neil has finished for the day he's back in the office on Tuesday.

Please post back on Tuesday to let us know if the changes have taken effect.

I've emailed Neil your kind comments.

Cheers

Stuart

[NeilO]

@alandrumo No problem at all I'm happy to help and thanks for your kind comment. I've tested the connection this morning and can see an improvement on both the download and upload speeds.  Can you post back to let me know if you're happy this is now resolved?