Change mobile plan

[TiniC]

Every time I try to change my BT mobile plan (I'm downgrading the plan) I get this message-

'There are no BT Sports promotions this customer can move to. Please go back and select Manage BT TV and BT Sports on BT TV'

I don't have BT Sport any more and have never had BT TV, plus I don't see how it's related to downgrading my mobile. Any ideas?

[Matt-S · Accepted solution]

Hi @TiniC,

Welcome to the Community and thanks for taking the time to post. Sorry that you are unable to change your mobile pan via your MyBT account.

Without looking at your account I don't think we will be able to answer your question. Can you call us on 0800 800 150 (8am to 9pm Mon-Fri; 8am to 8pm Sat ; 9am to 6pm Sun) and speak to our mobile team?

Thanks

Matt

[TiniC]

OK. I'll call tomorrow. I wanted to Live Chat but that isn't available. I understood we weren't allowed to call unless it was an emergency. Thank you.