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Beginner
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Message 1 of 6

Changing account holder

Hi all,

 

I'm currently the account holder for BT broadband and TV in a shared flat, but am moving out early next year. One of the remaining tenants is happy to take over the account for the flat, but I've noticed there's no options for transferring account holder privileges on MyBT. Is this possible? They're happy with the service as is and aren't interested in opening up a new account.

 

Thanks for your time.

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5 REPLIES 5
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Changing account holder

You can not transfer the account holder. You would need to cancel the account and one of the remaining tenants would need to start a new contract.

 

You could always get on of the tenants to transfer the billing payment to his/her bank account but you would ultimately be responsible to BT for any default and if it were me I wouldn't do that.

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Beginner
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Message 3 of 6

Re: Changing account holder

Thanks for the speedy reply, I'm guessing it's for legal reasons I can't change the name? Oh well!

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Distinguished Guru
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Message 4 of 6

Re: Changing account holder

BT doesn't let you re-assign your contract to someone else.  If you agreed to it, you're responsible for paying the bills.

 

On the bright side, the other person becomes a new customer and can get a big new customer discount.

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Distinguished Sage
Distinguished Sage
945 Views
Message 5 of 6

Re: Changing account holder


@tomwdunn wrote:

Thanks for the speedy reply, I'm guessing it's for legal reasons I can't change the name? Oh well!


Each new customer has to be credit checked to make sure they can pay the bill. You would not want to be liable if they defaulted.

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Changing account holder

Remember that if you are still in contract when you leave/cancel there will be cancellation fees to pay



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