ok, I do really hate having to deal with BT. Hence the premilimary rant -- sorry.
Their day-to-day service is pretty good. But when I have to talk to the organisation I want to puke. I have tried to use email, but ended up putting my messages via the complaints system . Whether I get a response remains to be seen. I haven't in the past, except once when someone rang me up! (FFS, I want email so I have a record.)
Why are BT so difficult to contact?
BT told me they are going to put up my phone bill by £3.50 per month. But I can change! (Thanks a bunch.)
So I've now ordered a new home hub (please god let's hope it's better than home hub 2 -- but it won't be) and the £2 uplift for weekday evening calls. Now going through my bills it looks like I won't need this £2 uplift. Can I still cancel this before the order is activated? Or will BT do their normal 'you've accepted, distance selling doesn't apply, tough.' ('Oh, and we've stitched you up for another 12 months so you can't go to pesky Virgin Media. haha')
So to take my question out of the above:
Can I still remove this before the order is activated?
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