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stevex865
Beginner
1,634 Views
Message 1 of 7

Changing call features

Hi

 

Does anyone know how long after going live with a BT call package you can manage the call features online, the reason I ask is that my calls were moved back to BT a week ago and despite the order showing complete online I get the following message when trying to manage call features:

 

"We're sorry, our records show that there is an outstanding order on this line. If you'd like to discuss this further, please contact one of our helpful advisors on 0800 731 0286 from 8am to 9pm Monday to Friday, from 8am to 8pm Saturday and from 9am to 6pm on Sundays. "

 

Thanks

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6 REPLIES 6
Distinguished Guru
1,604 Views
Message 2 of 7

Re: Changing call features

Hi

I think the normal recommendation is that it could be 48hrs before the call features become active but I am sure different features have different lead times.

Suggest you contact 150 to confirm.

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Highlighted
Moderator
Moderator
1,601 Views
Message 3 of 7

Re: Changing call features

Hi Stevex865,

 

Welcome to the forum and thanks for posting. If you don’t get it sorted via 150 drop me an email and I’ll check it for you. You’ll find the contact us form in my profile.

 

Cheers

 

David

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stevex865
Beginner
1,556 Views
Message 4 of 7

Re: Changing call features

 

Still no luck with this, something so simple is becoming very frustrating Smiley Sad

 

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stevex865
Beginner
1,541 Views
Message 5 of 7

Re: Changing call features

Just a quick update, I spoke a to very helpful BT customer services person and after a few minutes had cleared the outstanding order and I am how a happy BT customer 🙂

 

Thanks to everyone who has replied and helped me.

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1,519 Views
Message 6 of 7

Re: Changing call features

i cannot access 1571 on my hub phone but can on old bt phone.I also have 2 numbers ,my original landline and a new hub one,Is this the problem?

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Distinguished Sage
1,515 Views
Message 7 of 7

Re: Changing call features

Hi no you have one number for your main landline phone and one for the hub phone you need to set up 1571 on your hub phone there are settins you can use just google search BT broadband talk and look for bbtalk set up that should guide you through
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