Changing from ADSL to ADSL 2+

[cath-needham]

Hi I've recently moved to a new house and the connection speed is terrible and unreliable. I've noticed that we are only on ADSL not ADSL 2+. The results from the DSL test show that this is available on our cabinet and should be much quicker than we currently have. Would it be possible to be moved onto ADSL 2+ at least to try it.

Thank you.

Telephone Number on Exchange PENISTONE is served by Cabinet 24 ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date     Left in JumperOther Offerings     Availability Date       Premise environmentStatus WBC ADSL 2+ Up to 15 -- 8.5 to 18.5 Available -- -- -- -- ADSL Max Up to 2 -- 1 to 3 Available -- -- -- -- WBC Fixed Rate 2 -- -- Available -- -- -- -- Fixed Rate 2 -- -- Available -- -- -- -- ADSL Multicast -- -- -- Available -- -- -- -- Bridge Tap U               VRI --               NTEFaceplate --               Last Test Date 01-01-2017

1. Product name: BT Home Hub 2. Serial number: +068343+NQ41422751 3. Firmware version: Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 05/07/17 4. Board version: BT Hub 5A 5. DSL uptime: 0 days, 08:52:41 6. Data rate: 448 / 2144 7. Maximum data rate: 1068 / 2272 8. Noise margin: 19.0 / 9.4 9. Line attenuation: 31.5 / 57.1 10. Signal attenuation: 31.5 / 55.1 11. Data sent/received: 915.7 MB / 34.6 GB     24. VPI/VCI: 0 / 38 25. Modulation: G.992.1 Annex A 26. Latency type: Interleaved 27. Software variant: AA 28. Boot loader: 1.0.0

[Keith_Beddoe]

Welcome to this user forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[cath-needham]

Thanks Keith for bringing it to their attention and for the quick reply

[imjolly]

There is something wrong either with the estimate from dslchecker of the attenuation shown by the router which at 57db would only give adsl2 speed of about 3.5mb

are you using the test socket with a filter

[cath-needham]

Hi,

Yes it's connected directly to the test socket with a filter.

Sadly even a adsl2 speed of 3.5Mb would be alot better that we get now. It barely gets to 1Mb

[Keith_Beddoe]

Do you get dial tone on your phone, and is the line quiet?

[cath-needham]

Yes to both

[imjolly]

Your router shows a connection speed of 2mb not 1mb. The 3.5mb I mentioned is connection speed not download speed

[cath-needham]

Ok didn't realise there was a difference between download and connection speed. The 1Mb was from the bt speedtest website, it is currently showing 1.01 with the router saying connection speed of 1.3

[imjolly]

You can see the data rate of 2mb in hub stats.