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johnbs57
Aspiring Contributor
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Message 1 of 1

Changing passwords on Outlook and iPhone

A few weeks ago one of my email sub accounts was locked and to overcome this I was required to change my password via www.bt.com/changepassword since then I have been unable to access my emails via my iPhone even though I altered the password in the account settings I also tried deleting the account on the phone.

 

After several phone calls to BT and being promised a call from second line support (twice, neither no call happened) I was also told that BT do not support other email clients and I needed to call Apple. I did this and they advised Resetting the phone but this did not work either. I then notice that Outlook wasn’t working even though I knew that I had changed the password details there as well.

 

I eventually spoke to someone who suggested changing the password from within my BT id (My BT then scroll down to Manage BT email) I did this and I was then able to set up my email on my phone and Outlook without any problems at all. Was it a coincidence? Who knows all I know is it has worked.

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