cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
klaus
Aspiring Contributor
1,712 Views
Message 1 of 15

Changing primary email address

Go to solution

For personal reasons, I would like to change my BT Infinity primary email address - just the three digits that appear at the end. How would I go about doing this? I have seen messages asking the same question, but I end up going round in circles when I follow them.

0 Ratings
14 REPLIES 14
imjolly
Distinguished Sage
Distinguished Sage
1,710 Views
Message 2 of 15

Re: Changing primary email address

Go to solution
You need help from the mods and they will post a contact us link when they read this post


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
ChristopherP
Moderator-Retired
1,703 Views
Message 3 of 15

Re: Changing primary email address

Go to solution
Hi klaus,

If you fill out the contact us link located in the about me section of my profile we can have a look at this for you.
Cheers,
Chris
BT mod Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

klaus
Aspiring Contributor
1,695 Views
Message 4 of 15

Re: Changing primary email address

Go to solution
Thank you both, I have done as requested and will see if it brings me a solution.
0 Ratings
pravine250
Beginner
1,675 Views
Message 5 of 15

Re: Changing primary email address

Go to solution

All u have to do is call the Order Mgmt dept inform the issue...They will place a new order for your ISP profile which will modify the primary email address of your choice.....the no is 0800800150 (8am to 8pm Mon-Fri ...9am to 6pm Sat....Closed Sun)

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
1,661 Views
Message 6 of 15

Re: Changing primary email address

Go to solution
Good luck phoning 150 but I would leave with the mods as they have done this many times already on the forum


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
pravine250
Beginner
1,656 Views
Message 7 of 15

Re: Changing primary email address

Go to solution
But there has to be validation procedure to be carried out for this issue so i'm not sure about the mods...its always better to contact OMD( try morning less queue time)
0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
1,652 Views
Message 8 of 15

Re: Changing primary email address

Go to solution

Do you not think the moderators will validate that they are dealing with the account holder before doing anything?

john46
Distinguished Sage
1,650 Views
Message 9 of 15

Re: Changing primary email address

Go to solution
The forum moderators a a small group of BT specialist troubleshooters who moderate the forum and they take personal ownership of problems until fully resolved and this sort of problem is dealt by them on an almost daily basis

The majority of posters here arrive after getting no help from the help lines
klaus
Aspiring Contributor
1,621 Views
Message 10 of 15

Re: Changing primary email address

Go to solution

Yes, I will wait for the moderators to reply to my message via the contact form. It's the logical thing to do.

0 Ratings