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andrewgpain
Beginner
125 Views
Message 11 of 12

Re: Charge for 118500 usage by lady with dementia

i have PoA for my elderly cousin, who is becoming  increasingly confused. Because she was ordering stuff she didn't need we took control of her cards and chequebook, and her computer, changing her call plan to remove internet cost, but didn't consider cost of "local rate" calls. She's recently been calling her carers through the night, making 30-50+ calls, minutes apart, asking when they're coming with breakfast, hanging up, and calling again minutes later as she has no memory of the last call, and doesn't realise it's night. Consequently these 0333 calls, to the same number, have run up £400 charges, which BT are refusing to reduce or write off. Who can I ask for help?

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NeilO
Moderator
Moderator
118 Views
Message 12 of 12

Re: Charge for 118500 usage by lady with dementia

@andrewgpain I'm really sorry to learn of your cousin's difficulties, I'm sure this must be causing you a lot of concern.  BT do have a dedicated dementia team who will be able to help if you give them a call on 0800919591. They're open 8am to 5pm Monday to Friday.

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