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Devon_Dave
Distinguished Guru
574 Views
Message 11 of 16

Re: Charged for Engaged local calls

had an alarm fitted???? not certain what route this "manager" is going up?
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hippey
Expert
556 Views
Message 12 of 16

Re: Charged for Engaged local calls

I've seen this problem before, the surgery's phone system seems to have been incorrectly configured. They have too much capacity inbound for the configured call waiting system. So basically your call is being answered (correctly charged) but the system cannot handle the call hence 'engaged' , you should either be queued and be listening to music or not connected and eventually ring no reply / or a network engaged passed to you.

This used to happen more with physical PABX systems when internal phones were misrouted and DDI calls were failing, with VoIP it should be reduced / eliminated but it still occurs!

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catballoo
Aspiring Contributor
525 Views
Message 13 of 16

Re: Charged for Engaged local calls

Contacted practice manager of surgery. It seems other practices in the centre have discovered same problem and have been reverting back to their old system and my practice is following suit. They had no idea when bt changed their system that callers would be charged. One wonders if this is a money making exercise by BT. Anyway squeaky gate gets results.
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catballoo
Aspiring Contributor
523 Views
Message 14 of 16

Re: Charged for Engaged local calls

Bt manager has as yet not come back to me after promising to look into it. As you say hippy the system that was installed couldn't handle the calls, therefore unsuitable for any medical practice. Shame BT don't seem to know that or do they? When all said and done it's BT who's cashing in....... At least I won't be charged for future calls.
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jamesbuchanan66
Aspiring Contributor
504 Views
Message 15 of 16

Re: Charged for Engaged local calls


@catballoo wrote:
Contacted practice manager of surgery. It seems other practices in the centre have discovered same problem and have been reverting back to their old system and my practice is following suit. They had no idea when bt changed their system that callers would be charged. One wonders if this is a money making exercise by BT. Anyway squeaky gate gets results.

Why would the doctor sugery be making money for BT?

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john46
Distinguished Sage
494 Views
Message 16 of 16

Re: Charged for Engaged local calls

if you read the post fully you will see the problem it was the way the surgery had their phone system set up
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