Charged for phone calls empty house

[JohnC2]

Hi @organic Thanks for checking that and posting back so quickly.

Cheers
John

[organic]

Hi 

Yes me happy with it no chargers on my bill. 

So must live with a ghost then as house empty roll on when I get back after this trip away to meet him/her 🙂 🙂

Thanks for all help

organic

[organic]

Hi

Can you check my bill again for July as 3 phone calls from June seem to be on it from empty house.

[DanielS]

Hi @organic,

I'll check it for you and call you soon. I can see that you spoke with John not that long ago.

Thanks

DanielS

[DanielS · Accepted solution]

Thanks for speaking with me today.

As agreed, I've removed those charges for you. I'll also be back in touch on Monday.

Thanks

DanielS

[DanielS]

Hi @organic,

I have sent you a private message today. I'll be out of the office tomorrow but I'll check in with you over the weekend to see if you are happy with everything 

Thanks

DanielS

[organic]

Me happy with it now as not been charged for so if want to clese thread cand do.

Thanks for yoyr help.

[JohnC2]

Hi @organic Thanks for posting back and all is resolved and I'll let @DanielS know he can close this case.

Cheers
John

[organic]

Hi
I have just looked at my bill and seems the calls are back on.
I am off shore now for another week on nights so hard to get hold of me. Can you check please.

[JohnC2]

Hi @organic I've checked and no bill has been issued since @DanielS refunded the call charges and the unbilled usage for your next bill is showing £0.00. Once the bill is issued post and let me know if there are call charges on it and we will be happy to investigate further for you.

Cheers
John