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l_b_valera
Beginner
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Message 1 of 11

Charged for the calls I did not made from Landline

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Hello I am knew to this community. I have made 3 times complain for same reason and complain was that 01189080005 this number gets dialed automatically from my landline on 19th of everymoth and it dials not 1 or 2 times but about 9 times and sometimes it more. From morning to even and is for few seconds and I get charged 22p for every call. This has been going since September 2011 In my house there is no alarm fitted. Please somebody help me how can I stop this? When you call this number it goes to pay roll department and their number starts from 0845.... Has somebody have got this kind of experience?

Please see the list this was charged on 19/09/2012

 

Wed 19   Sep 12

17:54

01189080005

-

0:26

£0.220

Wed 19   Sep 12

14:28

01189080005

-

0:05

£0.220

Wed 19   Sep 12

14:12

01189080005

-

0:25

£0.220

Wed 19   Sep 12

13:55

01189080005

-

0:04

£0.220

Wed 19   Sep 12

13:38

01189080005

-

0:18

£0.220

Wed 19   Sep 12

10:28

01189080005

-

0:05

£0.220

Wed 19   Sep 12

10:11

01189080005

-

0:05

£0.220

Wed 19   Sep 12

09:55

01189080005

-

0:05

£0.220

Wed 19   Sep 12

09:38

01189080005

-

0:05

£0.220

 

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10 REPLIES 10
Keith_Beddoe
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Message 2 of 11

Re: Charged for the calls I did not made from Landline

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Do you have anything else connected to your phone line, like an alarm system or a Sky box?

 

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pottyperson
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Message 3 of 11

Re: Charged for the calls I did not made from Landline

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The number belongs to Springboard, an agency employer based in Reading. If I was you I'd ring them on Monday to see if they can throw any light on the matter.

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Devon_Dave
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Message 4 of 11

Re: Charged for the calls I did not made from Landline

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As suggested it does sound like there is something plugged into your line that has an autodialler in it, like an intruder alarm, care alarm, oil tank level monitor. Best advice is to unplug everything from your main socket next Wednesday.
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l_b_valera
Beginner
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Message 5 of 11

Re: Charged for the calls I did not made from Landline

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Thanks. But I rang this number 01189080005 and I got through Pay Roll and I have been told that their number is 08456027712. But funny enough that BT cannot find whose number is this. I have made three time complain and last was on 21/09/2012 and the fault tracker shows is still open. Thanks you.

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l_b_valera
Beginner
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Message 6 of 11

Re: Charged for the calls I did not made from Landline

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Do we get charged to connect sky box? If so in that case I hade sky box connected for quiet long time, infact since I hade sky box but this has going since last september 2011. 19th of every month I get charged on this number which I did not made call.

No I donot have any alarm fitted.

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Keith_Beddoe
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Message 7 of 11

Re: Charged for the calls I did not made from Landline

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@l_b_valera wrote:

Do we get charged to connect sky box? If so in that case I hade sky box connected for quiet long time, infact since I hade sky box but this has going since last september 2011. 19th of every month I get charged on this number which I did not made call.

No I donot have any alarm fitted.


Perhaps its developed a fault, or somebody as altered its internally programmed number?

Leave it disconnected from the phone line from the 17th to the 20th of next month, then see if you still get the calls on you billl.

 

If you do, Then complain to Sky.

 

pottyperson
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Message 8 of 11

Re: Charged for the calls I did not made from Landline

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@l_b_valera wrote:

But I rang this number 01189080005 and I got through Pay Roll and I have been told that their number is 08456027712. But funny enough that BT cannot find whose number is this.


It doesn't help your problem, but you may like to know that the 0845 number is the main switchboard of Springboard. 

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Devon_Dave
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Message 9 of 11

Re: Charged for the calls I did not made from Landline

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any 0845 (or in fact any 08 number) will have a delivery phone number. An example of this would be  a customer dials 08456027712, this is then number crunched in BT Exchange Equipment and dials out 01189080005 which would call the customer.

Many companys are not aware of a delivery number, sometimes it is their main switchboard or a seperate number range.

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l_b_valera
Beginner
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Message 10 of 11

Re: Charged for the calls I did not made from Landline

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I tried what you told me and guess what this month i.e October the phone call has not been made on 19th Thanks.
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