Late December and into early january my broadband usage was excessive - diagnosed as faulty hub. Fault resolved on 6th Jan when new hub installed. I can't get suitable re-assurance via the many online chats and voice calls I have had with BT that I will not be charged for exceeding 40GB usage in BOTH december and January.
The first 6 days of January under fault used most of our 40GB cap so normal browsing since means we will exceed 40GB by months end. A note on the broadband usage says we will be billed 26.50 for excessive usage even though the bill has been received.
Please could you take a look at my account and assure me that I will not be charged for exceeding 40GB in December 13 and January 14. Only once in the last year have we ever exceeded 40GB.
I hope you can assist
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I have asked a moderator to provide assistance, they will post an invite on this thread.
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This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
You could use your BT Wifi hotspot, as that does not count towards your usage.