I live in East Sussex and recently (March) I was a victim of the telephone scam where BT cabinets were accessed by individuals who would tap into random phone lines and make a number of calls to mobile phone numbers in the early hours of the morning. I wonder if this has happened to anyone else and if you have been able to get the charges for the illegal calls refunded. I've phoned and written to BT but have had no response.
I found a link to the same thing happening to Sky customers, but can find nothing on the BT website
Does anyone know the contact details of the BT fraud department (if one exists) or have any advice on how I can get the money refunded.
Hi dj16 and welcome
Having read the forum thread on the link you've posted (which may or not be removed by BT), I've now flagged this for a BTCare Forum Mods to look in to as this is something that we can't help you with.
Welcome to the forum.
Send us an email using the contact us link in my profile, you can find the link in the section 'About Me'
And to get to the page Keith has provided, simply click on the mods avatar or name, then you'll see the about me section;)