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Distinguished Guru
679 Views
Message 31 of 85

Re: Cirencester Exchange Accepting Orders but there is NO information on how to do this


@ryant704 wrote:

There are three people who can tell you what you want, yourself, Openreach and your local MP.


Nope, I think you will find it is Openreach who hold all the information, not certain that they would share that with the local MP. Smiley Very Happy

And as far as davidramsay knowing the answers, was that not why he came here to ask in the 1st place?

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Guru
665 Views
Message 32 of 85

Re: Cirencester Exchange Accepting Orders but there is NO information on how to do this


@Devon_Dave wrote:

@ryant704 wrote:

There are three people who can tell you what you want, yourself, Openreach and your local MP.


Nope, I think you will find it is Openreach who hold all the information, not certain that they would share that with the local MP. Smiley Very Happy

And as far as davidramsay knowing the answers, was that not why he came here to ask in the 1st place?


Your local MP should know the placeholders, as for mine did and gave me a lot more detail than Openreach did.

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Aspiring Expert
634 Views
Message 33 of 85

Re: Cirencester Exchange Accepting Orders but there is NO information on how to do this

A few things;

 

1.  I have e-mailed my local council CEO asking specific questions since BT are supposed to be communicating with them!

 

2.  I e-mailed the MOD's getting the reply that the date is etc etc, stating what I already know, which in reality is NOT what I want to know!

 

3.  I e-mailed SamKnows and they came back to me saying they can only provide information available publicly and not the state of any individual cabinet.

 

Seems like BT Group want to keep all information secret, this is NOT conducive t good customer service ;-(

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Distinguished Expert
629 Views
Message 34 of 85

Re: Cirencester Exchange Accepting Orders but there is NO information on how to do this


@davidramsay wrote:

 

Seems like BT Group want to keep all information secret, this is NOT conducive t good customer service ;-(


It is good business practice not to let your competitors know what you are doing.

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Recognised Expert
626 Views
Message 35 of 85

Re: Cirencester Exchange Accepting Orders but there is NO information on how to do this


@legitimise_sailing wrote:

@davidramsay wrote:

 

Seems like BT Group want to keep all information secret, this is NOT conducive t good customer service ;-(


It is good business practice not to let your competitors know what you are doing.


Yay, it's a miracle legitimise_sailing , something we both agree on 😄

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Aspiring Expert
622 Views
Message 36 of 85

Re: Cirencester Exchange Accepting Orders but there is NO information on how to do this

"It is good business practice not to let your competitors know what you are doing."

 

I am NOT asking for the information to be made public particularly, however, the state of a single cabinet amongst 10's of thousands will NOT give anyone an advantage.

 

BT have a monopoly on the infrastructure (I mean by that the Group as a whole) you cannot s..t without the group being involved, even the competition need to access the same network and they are likely to already know the detail from OpenReach and BT Wholesale.

 

So don't be fooled by the spin!

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Recognised Expert
614 Views
Message 37 of 85

Re: Cirencester Exchange Accepting Orders but there is NO information on how to do this

Why don't you e-mail nga.enquiries@openreach.co.uk and ask them about the status of the cabinet your line connects to?

 

You might as well because no one on here can tell you.

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Aspiring Expert
613 Views
Message 38 of 85

Re: Cirencester Exchange Accepting Orders but there is NO information on how to do this

PS I am NOT a competitor I only want to know WTF is going on explicitl;y!

 

I WILL keep at it until the detail is forthcoming even after I have an enabled infrastructure, so lets not get complacent, I want to know the answer to my original question - the exchange is enabled, how do I order?

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Aspiring Expert
612 Views
Message 39 of 85

Re: Cirencester Exchange Accepting Orders but there is NO information on how to do this

@plainview - I have!

 

BTW I do not believe that 'no one here' can tell me, that may well be the presented position but anyone with access to BT systems infrastructure can answer the question!

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Recognised Expert
603 Views
Message 40 of 85

Re: Cirencester Exchange Accepting Orders but there is NO information on how to do this


@davidramsay wrote:

@plainview - I have!

 

BTW I do not believe that 'no one here' can tell me, that may well be the presented position but anyone with access to BT systems infrastructure can answer the question!


This is a BT customer forum, which means BT customers helping other BT customers.

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