I have activated my sim, however, have received a '20' digit' Order Reference Number but the claim site only allows '18' digits.
I do NOT have a VOL Reference. Can you advice how to proceed.
Can you send me an emaill address to move this forward.
This is a Customer to Customer Forum so we don't always see everything.
Our order live chat team can give you the reference number providing you answer a few security questions. You can reach them at the below link:
Order Live Chat Team
Did you get the reference number and have you been able to complete the claim form now for your voucher?
Drop me a reply to let me know please.
@mattobrien2005 Good stuff!
Do keep us posted how things go