Cleverest BT Tecky Guy or Lady

[Sparky69]

I guess there are several layers of help desk 

Reckon I am way past 1

probably way past number 2 by now ,

How do I stop getting passed around and get to someone with a bit of clout please .

3 days now wasted trying to sort this , promised call backs not happening etc 

I don't want to complain , I want it sorted please ! 

[iniltous]

This is a customer to customer forum, with occasional input from BT moderators, your complaint isn’t necessarily going to be acted upon just by posting here, it if you want a community member to possibly help, you would have to give an idea what the problem is

[Sparky69]

I need to know how to speak to someone at BT regarding merging accounts , I have wasted so much time with low level help people who do not have the skill or authority .  If you need more info read my other long thread .

[-Richie-]

---

@Sparky69wrote:

I need to know how to speak to someone at BT regarding merging accounts .

---

You want the 'Easy Assist' team, they deal with account merges, a merge is where the same person has multiple accounts and want them under one account..

To merge the accounts they need to be in the same name and at the same address.
Line/broadband and TV services are merged to the mobile accounts to preserve the data allowance anniversary.

[pottyperson]

The OP has been offered moderator assistance here.

[Sparky69]

How do I get to them please , the options do not show on my screen though ...

[Keith_Beddoe]

---

@Sparky69 wrote:
How do I get to them please , the options do not show on my screen though ...

---

https://community.bt.com/t5/notes/privatenotespage

[licquorice]

@Sparky69  You have been offered assistance by the mods on your other thread, respond to them via the link they posted and stop creating new threads and wasting people's time.

[Sparky69]

Sorry , The assistance so far has not gotten me any further , just round and round on the famous BT merry go round , A mod is looking into this for me and seems to be taking some proper action , hopefully . It needed a lot of action on my part for someone to take some proper notice and not just send useless links , have a nice day .

[Sparky69]

I have same problem , did this work ?