Sorry about that, just to clear the first line was intened to you.
The rest was intended to Zaroth's reply as it came across disrespecful.
No disrespect to you either as you provide good support, and like i said i missed a page with that information Zaroth supplied.
Ill just delete the reply as its not relevent from my own mistake.
But like i said, just trying to help like everyone else on here, just like yourself and other users.
Yes its clear that its a BTO problem, and not something a customer can do anything about.
Hope everything gets fixed promptly.
Stay off peoples posts that are 8 pages deep its well in hand
Lets keep it friendly, lets not get away from the original conversation
Lets hope today something comes from bt wholesale as this is completely insane who the hell has to wait 19 days to get a fix for something thats effecting more than 1 person on the same exchange, how long does a problem take to work out...
I sincerely hope someone has not good but amazing news for 2 people in this thread today, I can take a laugh like the next person but im not paying BT £170 a quarter for this level of service, Do I rely on a working internet in my life sadly yes I do, thus far i've driven my own wife to lose the plot with me due to me being in a perminent angry mood daily of late due to this service.
Today for me is the last straw, if this is not finally resolved then I have no other choice than to close my account and move, I seriously dont understand why BT can afford to throw good customers and there money/revenue away, so sad
I challenge @Webby ADSL against my infinity 2 right now its the ultimate throw down hehe ... im joking
or am i
Thankfully, BT Wholesale has finally acknowlaged there is a fault, exchange end i think they said not cabinet, I was told cabinet but that makes little sense as I know @Theokoles is on a different cabinet but what we will share is the same exchange, So they have asked for 1 more week to get too and fix the issue, been patient this long apart from losing the plot a little in a few replies on here but to be expected in 19 days.
@Theokoles let me know im sure your phone call was something similar.
I'm seriously now thinking ok let wholesale fix the upload issue but for the love of god dont mess with my download, I wont be ordering FTTP/H anytime soon...
Right, I've had a phone call from John, not today but last night. He's proceeding with BT Wholesale.
I also had my new Hub 6 arrive today.... :drumroll:
It did nothing! Not one lick of difference - as expected.
But it at least it proves that the Engineer I'd gotten, who said the Hub 6 would solve my problem, wasn't able to find a fix.
So now I wait.