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pippincp
Sage
601 Views
Message 21 of 99

Re: Close to changing provider - can someone please reset my phone line.

@IceZarothThere is no need to thank me, the customer community here could not do anything to help you so the mods were the only resort for you for a resolution and believe me, they will help you get there.

 

As I said earlier ISP's don't give credence to upload speeds, they are only interested in headline download speed.

 

Which are currently gathering information from customers to change the face of how internet connections are sold.

 

I urge both of you and anyone else viewing this thread to contribute your opinions to help ISP's provide the service you expect.

 

Do not go there just to have a rant, keep it simple and straightforward.

 

Link.

0 Ratings
IceZaroth
Aspiring Expert
593 Views
Message 22 of 99

Re: Close to changing provider - can someone please reset my phone line.

give you a laugh went to that site and used the speedtest its so whack its not funny its showing my upload is up to 4mbps but the latency is over 300 freaky ...

 

 

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pippincp
Sage
586 Views
Message 23 of 99

Re: Close to changing provider - can someone please reset my phone line.

Ha ha! I don't know which site you are redirected to for the test but it's even wrong for me!

 

2017-05-06 11_52_24-Broadband Checker from Which_.png

 

This tells a different story.

 

2017-05-06 11_53_25-Administrator_ C__Windows_system32_cmd.exe.png

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IceZaroth
Aspiring Expert
519 Views
Message 24 of 99

Re: Close to changing provider - can someone please reset my phone line.

Update: Got a call from David this Morning amazing difference from india, look forward to whats coming 🙂

 

Thank You

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IceZaroth
Aspiring Expert
496 Views
Message 25 of 99

Re: Close to changing provider - can someone please reset my phone line.

Now please note when I said im looking forward to whats coming this latency was not it ... I'm j/king no one reply to this

 


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IceZaroth
Aspiring Expert
461 Views
Message 26 of 99

Re: Close to changing provider - can someone please reset my phone line.

UPDATE #2

 

This is just my case so far slow upload for 10 days india is fed up speaking to me and passed me to a manager, said manager looked over everything and did a final check on what i've done check wise in the house including changing wires foir new ones still slow upload ... manager contacted hub team and told them I was on a HH4 with the openreach fibre modem on the wall, managers reply the hub team is sending out a new HH5 for me and that will also do away with the fibre modem on the wall the openreach one as the HH5 runs on its own direct to phone socket... i'll let you know if this fixes the issue on thursday/friday.

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Webby
Distinguished Sage
454 Views
Message 27 of 99

Re: Close to changing provider - can someone please reset my phone line.

Unlikely...
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pippincp
Sage
446 Views
Message 28 of 99

Re: Close to changing provider - can someone please reset my phone line.

I doubt very much if you see any change using the HH5.

 

What are you doing talking to CS in India when you have a mod willing to deal with your problem?

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IceZaroth
Aspiring Expert
435 Views
Message 29 of 99

Re: Close to changing provider - can someone please reset my phone line.

Hold on a second its been india since day 1, but yes a mod is also working the issue, if the HH5 does'nt work then I will count on the Mod to get a engineer visit to fix the issue if its not the HH5, the guy in india has called 5 times now over the 10 days and finally get his manager to call its not me they are calling me, do you want me to answer the phone with oh dont try to fix my issue cause a community mod is on the case, of couse not, the end justifies the means in my case the customer wants the issue fixed, if its a hardware issue then the HH5 will sort this, if its out of my house then the Mod/engineer will get to the bottom of it, let me get the HH5 and try first if thats a no go then im sure the mod that im dealing with will then get a engineer out to fix the problem.

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Webby
Distinguished Sage
418 Views
Message 30 of 99

Re: Close to changing provider - can someone please reset my phone line.

An engineer won't solve it as it's not a physical problem between the house and the cabinet.
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