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Jayebmx
Contributor
766 Views
Message 81 of 99

Re: Close to changing provider - can someone please reset my phone line.

@gg30340

Sorry about that, just to clear the first line was intened to you.

The rest was intended to Zaroth's reply as it came across disrespecful.

No disrespect to you either as you provide good support, and like i said i missed a page with that information Zaroth supplied.

Ill just delete the reply as its not relevent from my own mistake.

But like i said, just trying to help like everyone else on here, just like yourself and other users.

Yes its clear that its a BTO problem, and not something a customer can do anything about.

Hope everything gets fixed promptly.

-Jaye.

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IceZaroth
Aspiring Expert
745 Views
Message 82 of 99

Re: Close to changing provider - can someone please reset my phone line.

Stay off peoples posts that are 8 pages deep its well in hand

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StuartH
Moderator
Moderator
721 Views
Message 83 of 99

Re: Close to changing provider - can someone please reset my phone line.

Hi Guys

 

Lets keep it friendly, lets not get away from the original conversation 

 

Thanks

 

Stuart

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IceZaroth
Aspiring Expert
712 Views
Message 84 of 99

Re: Close to changing provider - can someone please reset my phone line.

DAY 19#

 

Lets hope today something comes from bt wholesale as this is completely insane who the hell has to wait 19 days to get a fix for something thats effecting more than 1 person on the same exchange, how long does a problem take to work out...

 

I sincerely hope someone has not good but amazing news for 2 people in this thread today, I can take a laugh like the next person but im not paying BT £170 a quarter for this level of service, Do I rely on a working internet in my life sadly yes I do, thus far i've driven my own wife to lose the plot with me due to me being in a perminent angry mood daily of late due to this service.

 

Today for me is the last straw, if this is not finally resolved then I have no other choice than to close my account and move, I seriously dont understand why BT can afford to throw good customers and there money/revenue away, so sad

 

#WillWaitAndSeeWhatTodayBrings

 

@JohnC2

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IceZaroth
Aspiring Expert
676 Views
Message 85 of 99

Re: Close to changing provider - can someone please reset my phone line.

I challenge @Webby ADSL against my infinity 2 right now its the ultimate throw down hehe ... im joking

 

or am i

 

Thankfully, BT Wholesale has finally acknowlaged there is a fault, exchange end i think they said not cabinet, I was told cabinet but that makes little sense as I know @Theokoles is on a different cabinet but what we will share is the same exchange, So they have asked for 1 more week to get too and fix the issue, been patient this long apart from losing the plot a little in a few replies on here but to be expected in 19 days.

 

@Theokoles let me know im sure your phone call was something similar.

 

I'm seriously now thinking ok let wholesale fix the upload issue but for the love of god dont mess with my download, I wont be ordering FTTP/H anytime soon...

 

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Webby
Distinguished Sage
639 Views
Message 86 of 99

Re: Close to changing provider - can someone please reset my phone line.

Speed tests are little more than a calculation of the size of a file and the time it takes to download that file.

If the calculation is done wrong or the data input by the website to the formula is wrong, the result you will get, is wrong. Your line is not capable of 98mbps.

You're not
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Theokoles
Aspiring Contributor
618 Views
Message 87 of 99

Re: Close to changing provider - can someone please reset my phone line.

@IceZaroth

 

No phone call for me. 

 

Not that I need one - I'll be happy to have mine fixed vicariously through you. 😛

 

I'm sure I'll get a call at some point but I doubt they'll say anything different.

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IceZaroth
Aspiring Expert
597 Views
Message 88 of 99

Re: Close to changing provider - can someone please reset my phone line.

yup understood

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Theokoles
Aspiring Contributor
573 Views
Message 89 of 99

Re: Close to changing provider - can someone please reset my phone line.

@IceZaroth

 

Right, I've had a phone call from John, not today but last night. He's proceeding with BT Wholesale.

 

I also had my new Hub 6 arrive today.... :drumroll:

 

It did nothing! Not one lick of difference - as expected.

 

But it at least it proves that the Engineer I'd gotten, who said the Hub 6 would solve my problem, wasn't able to find a fix.

 

So now I wait.

 

 

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IceZaroth
Aspiring Expert
562 Views
Message 90 of 99

Re: Close to changing provider - can someone please reset my phone line.

Yup

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