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chadders1
Contributor
1,388 Views
Message 11 of 19

Re: Cloud set up

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Thanks.
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JoeV
Retired BT Expert
1,362 Views
Message 12 of 19

Re: Cloud set up

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Hi all,

 

Our software engineers have just finished fixing the problem that was stopping some customers from activating BT Cloud, so it should all be working for you now.

 

Sorry for the inconvenience while we worked on this!

 

Thanks,

Joe

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chadders1
Contributor
1,351 Views
Message 13 of 19

Re: Cloud set up

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Still not working for me on iPad or iPhone .
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XxSteveDxX
Aspiring Contributor
1,344 Views
Message 14 of 19

Re: Cloud set up

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Hi, no not working on bt cloud app or when I log into chrome to activate
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JIJ565
Beginner
1,335 Views
Message 15 of 19

Re: Cloud set up

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I was able to enable the service today. Activated using the option in MyBT using internet explorer. Not tried to use it yet.
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JoeV
Retired BT Expert
1,320 Views
Message 16 of 19

Re: Cloud set up

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HI @chadders1 - It looks like you might have successfully activated BT Cloud now.). If it's still not working for you then could you send me a PM with your BT Account Number, and I'll get our techies to look into it. 

 

@XxSteveDxX - If you're still having problems, could you send me a PM with your BT Account Number, and I'll look into it.

 

Thanks,

Joe 

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chadders1
Contributor
1,314 Views
Message 17 of 19

Re: Cloud set up

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All ok, although I had to activate on a PC as I still couldn't do it on iPad or iPhone .
Thanks for your help.
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XxSteveDxX
Aspiring Contributor
1,303 Views
Message 18 of 19

Re: Cloud set up

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Hi, mine all good now, thank u
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Wingding
Aspiring Contributor
1,113 Views
Message 19 of 19

Re: Cloud set up

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Thanks for fixing this. I hit the problem using Edge, searched on the error msg and got hits on BT forums, but then found I got errors accessing those! I got through to this forum using Chrome where I found the solution was to use Chrome for BT Cloud installation. I reported this to BT technical department who insisted the problem was with Edge because Chrome and Firefox worked ok. I'm glad someone in BT took this seriously.

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